Return Policy

Return Period:

North American Performance LLC (hereinafter referred to as “NAP LLC”) offers a hassle-free 90-Day No Restocking Fee Return Policy (hereinafter referred to as the “Return Policy”) for all automotive and performance parts purchased from NAP LLC. The Return Policy allows customers to return eligible items within 90 days of the original purchase date.

Eligibility:

To be eligible for a return under this policy, the following conditions must be met:

  • The part must be in its original, unused, and undamaged condition.
  • All original packaging, including manuals, labels, and accessories, must be included.
  • The original proof of purchase, such as the sales receipt or invoice, must be provided.

Exceptions:

The following items are not eligible for return under this policy:

  • Custom-made or special-order parts.
  • Clearance or sale items (not including pre order discounts)
  • Parts that have been installed, used, damaged, modified, or altered in any way.
  • Parts with missing or defaced serial numbers or identification labels.

Return Process:

To initiate a return under this policy, the Customer must follow these steps:

  1. Contact NAP LLC’s customer service at [[email protected]] to obtain a Return Authorization Number (RMA).
  2. Package the item securely, including all original packaging and documentation.
  3. Clearly write the provided RMA number on the outside of the return package.
  4. Ship the item to the address provided by NAP LLC’s customer service.

Return Shipping Costs:

NAP LLC will provide a prepaid return shipping label for returns that result from NAP LLC’s error, such as shipping the wrong part or a defective item. For returns due to customer preferences (e.g., ordering the wrong part), the Customer is responsible for the return shipping costs.

Processing Time:

Once the returned item is received and inspected, NAP LLC will process the return within a reasonable timeframe. Refunds will be issued using the original payment method, excluding any shipping costs, within 5 business days.

No Restocking Fee:

NAP LLC will not charge any restocking fee for returns made within the 90-day return period, provided that the returned items meet the eligibility criteria outlined in this policy.

Governing Law:

This Return Policy shall be governed by and construed in accordance with the laws of the state of Michigan without regard to its conflict of laws principles.

Contact Information:

North American Performance LLC
Address:
4325 Giddings Rd
Auburn Hills, MI 48462
Phone: TBD
Email: [email protected]

By making a purchase from NAP LLC, the Customer acknowledges and accepts the terms and conditions of this 90-Day No Restocking Fee Return Policy